Senior Technical Writer

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

As a Senior Technical Writer, your work will directly influence how healthcare professionals interact with our platform every day. You will create clear, user-focused documentation that helps our users navigate our software products. This role blends project management, technical writing, UX writing, information architecture, and localization. You take ownership of documentation quality and continuously look for ways to improve how we communicate with users.

Your daily life

In your day to day, you will be led to:

• Produce and maintain high-quality documentation for software products;

• Perform peer reviews and provide higher-level editorial guidance;

• Leverage analytics and AI tools to improve content quality and to improve efficiency;

• Facilitate user-feedback cycles and documentation quality audits to address knowledge gaps;

• Collaborate closely with the product delivery teams and the UX team to document complex concepts;

• Apply UX writing best practices to make user interactions clear, intuitive, and easy;

• Influence and improve product usability through UX writing;

• Demonstrate a clear understanding of localization practices;

• Contribute to team processes to boost productivity and quality.

Your profile

• 7+ years of experience as a senior technical writer in software;

• A university degree in English, translation, journalism, communications, or a related field, or equivalent experience;

• Experience in an Agile software environment;

• Experience writing API documentation;

• Impeccable English writing skills with a focus on lean writing;

• Strong technical understanding and the ability to quickly analyze and grasp complex concepts and to translate these concepts into meaningful documentation;

• Experience with information architecture and organizing documentation into business workflows;

• Proven UX writing experience and deep understanding of UX workflows;

• Experience with localization best practices and workflows;

• Ability to manage multiple projects simultaneously while meeting deadlines;

• Familiarity with AI tools for content analysis and optimization;

• Strong problem-solving skills;

• Knowledge of the following tools:

  • Zendesk;

  • Crowdin;

  • Figma;

  • Jira;

• Experience in the software medical industry or any other regulated industries (an asset);

• Experience with Zendesk analytics and support processes (an asset);

• Since you'll be regularly creating documentation for English-speaking users located outside of Quebec, proficiency in French (spoken, written, and read) is an asset.

Petal’s position on remote working

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

Our benefits

• Recurring hybrid work allowance;

• Compensation that recognizes your contribution;

• 4 to 6 weeks of paid vacation per year;

• 5 ​paid personal days​ per year​;

• A ​group RRSP / DPSP plan with employer contribution;

• ​A ​complete group ​insurance ​plan, from day 1;

• An ​annual wellness allowance;

• Access to the Lumino Health™ telehealth application;

• Flexible work hours and more.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

A quick important note: We’ve noticed that some external websites are posting our job openings under incorrect job titles. To find our real opportunities and join our team, please make sure to apply through our official careers page or our trusted partners. We can’t wait to hear from you!