Medical Billing Manager (Medcom)

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. 

The Medcom division is the leading medical billing services provider in British Columbia, boasting over 30 years of experience and offering a personalized approach to its services. 

 
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently. 

What you can expect when joining the team 

As the Medical Billing Manager, you’ll co-lead our billing team, champion process improvements, and play a key role in both internal operations and client success. This hybrid role combines leadership, hands-on billing expertise, and cross-functional collaboration. You’ll support your own client portfolio while helping the team scale and succeed, all in a mission-driven, growth-oriented environment. 

Your daily life 

In your day to day, you will be led to: 

• Team Leadership & Development: Oversee a team of four billing agents, fostering high performance, accountability, and ongoing skill development through coaching, feedback and support. 

• Training: Deliver training sessions for both employees and customers to enhance understanding of billing processes and best practices. 

• Medical Billing: Manage end-to-end billing for clients, including claim preparation, submission, and reconciliation, to ensure a streamlined and accurate revenue cycle for physicians in British Columbia. Responsibilities include handling Out-of-Province and Third-Party claims, WCB cases, and working with EMRs.  

• Support Process Optimization: Continuously assess and enhance billing workflows to improve efficiency and profitability, in close collaboration with Operations Managers and cross-functional teams, including the RCM Product team. 

• Sales Operations Support: Act as the operations lead for the sales team, providing expertise and support to ensure smooth onboarding and integration of new clients. 

Your profile 

Are you a proactive, results-oriented professional who thrives in fast-paced environments and takes pride in driving operational excellence? The sky is the limit! If you have: 

• Proven experience in the medical field in British Columbia, or revenue cycle management, or a related field. Experience in medical billing is a strong asset;

• Prior team leadership experience;

• Expertise in WCB claims management and regulatory compliance;

• Ability to collaborate with sales and operational teams to drive business growth;

• Strong analytical and problem-solving skills, with a continuous focus on streamlining processes and improving efficiency;

• Proficiency with technology and tools, and a strong aptitude for data-driven decision-making.

Petal’s position on remote working 

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations. 

Our benefits 

At Petal, we are committed to the well-being of our team. After six months of continuous service, you’ll have access to a comprehensive group insurance plan. 

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request. 

A quick important note: We’ve noticed that some external websites are posting our job openings under incorrect job titles. To find our real opportunities and join our team, please make sure to apply through our official careers page or our trusted partners. We can’t wait to hear from you!