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Technical Support Advisor

Canada, Quebec, MontréalCustomer Success

Job description

Founded in Quebec City in 2010, Petal is a dynamic and growing company made up of over 250 enthusiasts who have developed innovative real-time care orchestration and medical billing solutions for Health Delivery Organizations. Patient self-scheduling, clinical capacity management, care coordination, physician scheduling and secure communication, all on our innovative and secure cloud platforms.

Grow your career and have a positive impact on society by joining one of the fastest growing health tech companies in Canada. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What to expect when joining the team

As a Technical Support Advisor, you will contribute to the satisfaction and retention of our installed user base. You will act as a coach for our user base by supporting them during the implementation period, answering their questions and guiding them on the optimal use of our products. You will develop product knowledge and collaborate with the Senior Technical Advisors, the Implementation team and the Quality Assurance department.

Your daily life

During the day, you will be led to :

  • Act as a first line support for our customers with the use of email and phone;
  • Guide customers towards the best use of their products and offer additional information on features;
  • Take charge of support tickets and ensure an excellent customer experience;
  • Prioritize support requests and enhancement requests;
  • Initiate the implementation process with customers;
  • Perform configurations in customer environments;
  • Stay up to date on product changes and new functionalities.

Job requirements

Your profile

Are you a self-motivated and fundamentally positive person who is motivated to help our physician and healthcare professional customers? Are you a team player who stands out because of your thoroughness and your ability to be flexible? Are you looking for a rewarding job where you can show autonomy and make your mark? The sky is the limit! If you have:

  • A minimum of 4 years of experience in technical support;
  • Excellent technical skills and the ability to learn a variety of computer systems and tools;
  • A natural ability to handle stress and work in a fast-paced, dynamic environment;
  • Excellent organizational and prioritization skills;
  • Excellent oral and written communication skills;
  • An understanding of medical scheduling and administrative operations in the healthcare system (a major asset);
  • Bilingualism in English and French (mandatory).

Petal's position on remote working
In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to.​ ​Post-pandemic, Petal employees will continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

Our benefits

  • A signing bonus of 1 000$ for your remote work set-up;
  • C​ompensation that recognizes your contribution;
  • 4 to 6 weeks of vacation per year;
  • 5 ​paid personal days​ per year​;
  • A ​group RRSP / DPSP plan with employer contributions;
  • A ​complete group ​insurance ​plan, from day 1;
  • An ​annual wellness allowance of $250;
  • Access to the Dialogue™ telehealth application.


Canada, Quebec, Montréal
Customer Success